If you buy a new Xiaomi phone, you can request the company’s new specialized at-home phone support services to guide you through and even set up the new phone for you. Xiaomi says the initiative is for senior citizens, but anyone can request for the service. For the first month, the services at home will be free for senior citizens, but charges will be applicable otherwise.
“At Xiaomi India, we strive to provide innovative and customized solutions to our customers to meet their evolving needs. This service is specially designed for our senior citizen users who may not be able to visit a service center due to various reasons,” said Muralikrishnan B, President, Xiaomi India, commenting on the launch of this service. “By offering free service at home for a limited period, we want to encourage our users to stay better connected with our teams and enable us to provide a seamless service experience.”
To request at-home phone support services, Xiaomi phone customers need to follow a few steps. Customers can place a request by scanning a QR code and filling in their personal details. A Xiaomi service representative will contact the customer to verify the type of service and the customer’s eligibility for the service. If your pin code is serviceable, a representative from Xiaomi will arrive at your doorstep “as soon as possible”. You can collect the token through Xiaomi’s hotline number 18001036286 and WhatsApp number 8861826286.
While senior citizens will get the service for free for the first month, anyone who wants phone support service at home will have to pay Rs 249 before taxes for the journey. The service will be available to customers who live within a radius of 20 kilometers from their nearest Xiaomi service centre. In the first phase, this service will be available in 15 cities. So, if you are a customer in Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Delhi, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mumbai, Noida or Pune, you can request Xiaomi to send a representative to your home. Can To help you set up your new phone.
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