WhatsApp published its monthly report about the number of banned accounts in the month of November. Meta-owned instant messaging application has announced that over 17 lakh accounts were banned from the platform in the period from November 1 to November 30, 2021. In the month of October, WhatsApp banned more than 20 lakh accounts.
The new WhatsApp report has been published in accordance with Rule 4(1)(d) of the Information Technology Rules, 2021. This includes information on actions taken by WhatsApp in India in response to complaints received from users in India. Through their prevention and detection methods for violating the laws of India or WhatsApp’s Terms of Service.
Judging by the reports and the app’s self-found breaches, 17,59,000 accounts were banned from the platform.
A total of 602 complaints were received from the grievance redressal tool offered by the messaging application. Of these, WhatsApp took action against 36 accounts. There were about 357 appeals for the ban, of which 36 were acted upon.
WhatsApp considered all complaints received, except in cases where the complaint is considered to be a duplicate of the previous ticket. When an account is banned or a previously banned account is reinstated as a result of a complaint, an account ‘action’ occurs.
How are these complaints reported?
There are two ways to file a WhatsApp complaint:
-A complaint about a violation of WhatsApp’s Terms of Service is via an e-mail sent firstname.lastname@example.org, or has questions about accounts on WhatsApp published in the Help Center.
Secondly, mails to be sent to India Grievance Officer through post.
In addition to responding to and taking action on user complaints through the complaint channel, WhatsApp also deploys tools and resources to prevent harmful behavior on the platform. WhatsApp claims that the app is focused on prevention as they believe it is better to prevent harmful activity from happening, rather than detecting it after the damage has occurred.
Detecting abuse of WhatsApp is the primary parameter used to ban accounts. Abuse detection operates in three phases of account lifestyle: at registration, during messaging, and in response to negative feedback. Feedback is received in the form of user reports and blocks.
A team of analysts enhances these systems to help evaluate edge cases and improve effectiveness over time.
What to do if your account gets banned
WhatsApp may not issue a warning before banning your account. If your account is banned, you’ll see the following message when you try to access WhatsApp: “Your phone number is restricted from using WhatsApp. Get in touch for assistance.”
If you think there was no reason for your account to be banned on the platform, send an email to the messaging app to further investigate the issue.
WhatsApp banned over 17 lakh Indian accounts: What to do if yours gets banned First appeared on BGR India.