WhatsApp has released the latest report of accounts banned in India in January. The monthly report published as per IT regulations claims that 18,58,000 accounts have been banned in India in the period from January 1, 2022 to January 31, 2022.
The Meta-owned instant messaging platform shared the report on a monthly basis. While most of the accounts that have been banned are due to violations of WhatsApp’s policies, the app also takes action on complaints reported by other users in India.
As part of grievance redressal, WhatsApp received a total of 285 requests. Out of these requests, the application banned a total of 24 accounts.
WhatsApp considered all complaints received, except in cases where the complaint is considered to be a duplicate of a previous ticket. When an account is banned or a previously banned account is reinstated as a result of a complaint, an account ‘action’ occurs.
How are these complaints reported?
There are two ways to file a WhatsApp complaint:
-A complaint about a violation of WhatsApp’s Terms of Service is via an e-mail sent email@example.com, or has questions about accounts on WhatsApp published in the Help Center.
Secondly, mails to be sent to India Grievance Officer through post.
In addition to responding to and taking action on user complaints through the complaint channel, WhatsApp also deploys tools and resources to prevent harmful behavior on the platform. WhatsApp claims that the app is focused on prevention as they believe it is better to prevent harmful activity from happening, rather than detecting it after the damage has occurred.
Detecting abuse of WhatsApp is the primary parameter used to ban accounts. Abuse detection operates in three phases of account lifestyle: at registration, during messaging, and in response to negative feedback. Feedback is received in the form of user reports and blocks.
A team of analysts enhances these systems to help evaluate edge cases and improve effectiveness over time.
What to do if your account gets banned
WhatsApp may not issue a warning before banning your account. If your account is banned, you’ll see the following message when you try to access WhatsApp: “Your phone number is restricted from using WhatsApp. Get in touch for assistance.”
If you feel there was no reason for your account to be banned on the platform, send an email to the messaging app to investigate the issue further.
WhatsApp banned over 18 lakh accounts in India in January: Here’s why it first appeared on BGR India.