The journey so far has been a tough one for Ola Electric. Ola S1 and S1 Pro electric scooter on 15th August 2021 75. were launched on the occasion ofth Independence day. At the time of launch, Ola chief Bhavish Agarwal announced that the scooter would start deliveries from October, but since then the date has been pushed several times.
One unrealistic claim after another has been keeping Ola in the news ever since the launch announcement. First, delays in test rides, then several pushbacks of delivery dates, the electric vehicle maker has faced an overwhelming response from customers over the past few months.
The October delivery deadline was extended to November and finally, the first round of deliveries began on December 15. Only a select few got the scooters, others would get it in the next stage of delivery, as Ola claims another, possibly not unrealistic this time.
Some customers who got the delivery are also not very happy with the final product. The biggest reason for this is the unavailability of smart features at the time of launch. Most of the highlighting features of Ola S1 and S1 Pro will not be available before June 2022.
Some of these features include – Digital Keys, Moods & Widgets, Voice Control, Seamless Navigation, Send Location to Your Scooter, Suggest Stations, Connect Your Phone and Stay in Touch. Agarwal had promised to launch the scooter with all these features but in reality it is not. A customer shared his experience with BGR.in about the unavailability of the facility, read here.
Apart from non-availability of key features, customers have faced issues related to the delivery process, charging stand delivery and setup, production damage, and more.
talking to bgr.inKarthik Verma, owner of Ola S1 Pro from Visakhapatnam, said that his scooter was damaged on arrival. “It all started during the delivery event in Bengaluru where we had to wait for around 5 hours. The program started at 4 pm but due to lack of logistics I was able to see my vehicle only at 9 pm.
Verma said the handle and side of the LCD panel were damaged, which was later fixed by the company. “I was shocked to see that a damaged product was being delivered,” Verma said, adding that he gave Ola three options initially: cancel the booking outright and issue a refund, replacing the damaged one with a new vehicle. Replace with, or make a concession for damages and repair the vehicle. , “The company did not agree to any and said that they can only repair the damaged part and give the vehicle to me,” Verma said. Ola refused to issue refund/replace the damaged vehicle with a new one as the provisional registration had already been done.
An OLA S1 Pro was delivered to me today at Visakhapatnam event.
It has cracks and dents all over its body. Manager says she will get it repaired before delivery. But repair is not an option. I paid for a new product and not a refurbished product@ olaelectric @don4every1 #Hailstone pic.twitter.com/ifZnDsJaXg
— karthik verma (@leovarmak) December 22, 2021
Verma highlighted that another customer named Rahul Prasad from Bengaluru also had damaged parts of the scooter, but the company issued a replacement for them. talking to bgr.inPrasad said the company has promised to replace his damaged scooter by the first-second week of January. We are unsure about the policies followed by Ola in terms of repairs and replacements.
missing charging stand
For customers who do not have a plug point to charge their scooter outside their home, Ola is offering an option to buy a charging stand.
As part of the offer, the company is expected to build a charging setup with a charging stand, plug and wire. However, it appears that Ola is yet to decide on the design of the charging stand but has charged the customers a lump sum amount.
Customers are told that a charging stand of Rs 2500 will be delivered later. No specific delivery timeline has been shared with the customers yet. If you check the picture shown above, here is what the charging setup currently looks like.
A customer told us that an Ola executive said that the design of the charging stand is yet to be finalised. The company is said to have shortlisted 3-4 designs but the final one is yet to be decided. Ola is yet to reveal the details related to the charging stand.
Now, this is not a very good strategy that a major company like Ola should be practicing. While we are not sure, possibly, the same policy/pattern has been followed by the company for the launch of Ola S1 and S1 Pro, hence the multiple extension of the delivery timeline.
Customers have had a harrowing experience after the Ola S1 Pro: from delivery delays to manufacturing damages first appeared on BGR India.