Ola Electric on Wednesday said it has come to the rescue of a rider and his family who met with a serious road accident while riding the company’s e-scooter.
“Our preliminary investigation and our analysis of the recent incident has revealed that it was a case of a very high impact road accident. We are in touch with the customer and have provided all necessary assistance to the family. We are happy to inform that the rider is safe and doing well, Ola Electric said. IANS in a statement.
Ola Electric to offer help to riders in high-impact road accidents
Samkit Parmar had tweeted that his wife met with an accident as the front wheel of their Ola electric scooter broke off from the suspension.
Our statement on the recent incident. pic.twitter.com/HLNge3gO2P
— Ola Electric (@OlaElectric) January 25, 2023
“Yesterday, a terrible incident happened with my wife. She was riding her @OlaElectric at around 9:15 pm at a speed of 35 kmph when her front wheel came out of suspension. He was thrown in front and is in the ICU, sustaining serious injuries. Who is responsible,” he wrote.
Last week, my wife met with an unfortunate road accident. She is doing much better now. Thank you to everyone who came to support me. special thanks to @OlaElectric Service and customer support team for quick response, continuous support and empathy in our difficult times.
– Samkit Parmar (@SamkitP21) January 25, 2023
Last year, similar incidents were reported by several users on Twitter.
A user named Srinadh Menon claimed that the front suspension of his Ola S1 Pro broke while riding.
In a tweet, Ola Electric further said, “At Ola, vehicle safety and quality standards are given the highest priority. Ola S1 Pro has been built with a focus on quality in all aspects and has been tested for over 5 million kilometers across challenging terrains and all-weather conditions.
The company then concluded by saying, “We sincerely urge everyone to strictly follow road safety protocols, always wear a good quality helmet and avoid riding on public roads without a valid driving license.”
With inputs from IANS
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