Microsoft’s services including Microsoft 365 and Azure were hit by a major outage that affected millions of users worldwide. The outage prevented users from accessing a variety of services and platforms, including Microsoft Teams, Outlook, OneDrive, and SharePoint, among others. The outage also affected Azure and Microsoft 365 users in India. However, according to DownDetector, the issue was mainly confined to Delhi, Mumbai, Kolkata, Hyderabad, Bengaluru, Chennai, Lucknow, Chandigarh and Coimbatore.
Microsoft Azure’s status page showed that its services were affected in most parts of the world, including North and South America, Europe, Asia Pacific, the Middle East and Africa. However, users in China were not affected by the outage. The matter has now calmed down.
In a support page for Azure the company detailed the issue and cause, saying that ‘customers experienced issues with networking connectivity, manifested as network latency and/or timeouts when accessing Azure resources in public Azure regions. Tried to connect to other Microsoft services as well. Including M365 and PowerBI’.
“We identified a recent change to the WAN as the underlying cause and have rolled back this change,” the company said in its statement. support page,
?️Engineers have confirmed that the issue affecting connectivity to Azure resources has been mitigated. A detailed solution description can be found in the status history https://t.co/cMAHQp3Lj7
— Azure Support (@AzureSupport) January 25, 2023
As far as Microsoft 365 is concerned, the company said in a support page for the service that users are unable to access multiple Microsoft 365 services. The list includes – Microsoft Teams, Exchange Online, Outlook, SharePoint Online, OneDrive for Business, Microsoft Graph, Power BI, Microsoft 365 Admin Portal, Microsoft Intune, Microsoft Defender for Cloud Apps, Identity and Endpoint.
We are continuing to monitor recovery across service and some customers are reporting mitigation. We are also connecting the service with additional infrastructure to expedite the recovery process.
— Microsoft 365 Status (@MSFT365Status) January 25, 2023
“We have identified that the wide-area networking (WAN) routing change caused service impact. we rolled back
It recovers as the service changes and monitors,” the company wrote in the support page.
At the time of writing this article, the issues with Outlook, Teams, Microsoft Store, and Azure have mostly been narrowed down.
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