India Post Payments Bank can now use WhatsApp for banking with the help of Airtel


If you have an account with India Post Payments Bank, you can access your account information and perform other bank related tasks on WhatsApp. The bank has partnered with Airtel to provide banking services to IPPB customers. Airtel has given India Post Payments Bank Airtel IQ, a cloud communication platform as a service, which enables brands to engage with their customers across voice, SMS and WhatsApp channels. The telecom company claims that it is the first telecom company in the world to act as a Business Service Provider (BSP) for WhatsApp.

If you are an IPPB customer, you can connect with the bank on WhatsApp and avail a host of banking services, including – Service request at home and locating the nearest post office. Airtel and IPPB said the new WhatsApp banking solution is in line with the government’s ambition to bring digital and financial inclusion to citizens of India in their own language, which is why both the companies are working on building multi-language support. This will provide additional convenience to customers, especially those living in rural parts of the country, to access banking services in their preferred language. It’s unclear which languages ​​will be supported, but English is available initially.

Airtel said it is working with IPPB to deliver 250 million messages per month to the bank’s customers, many of whom are located in mofussil towns and tier-2 and tier-3 cities. The next step for IPPB and Airtel will be to offer live interactive customer support agents through WhatsApp, giving 24X7 support to customers and allowing quick resolution of their queries.

Gursharan Rai Bansal, CGM & CSMO, India Post Payments Bank, said, “We are delighted to partner with Bharti Airtel to promote digital and financial inclusion in India. We believe that technology driven financial services have great potential and can go a long way in ensuring that the best financial products reach every nook and corner of the country.

Abhishek Biswal, Business Head – Airtel IQ said, “Airtel IQ is a robust, intuitive and secure cloud communications suite. With the addition of WhatsApp messaging to the existing SMS and voice communication that we offer to India Post Payments Bank customers, We will enable two-way communication between banks and their customers. We are delighted to continue our association with IPPB to contribute significantly in making banking services more accessible in Tier 2,3 cities of the country We promise to continue providing customer-centric solutions that bring greater convenience to customers.

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