WhatsApp has announced the number of actions it has taken in India to address both user complaints and violations of its terms. These reports are sent on a monthly basis. WhatsApp also disclosed the number of complaints received by the user and the number of cases in which it took action.
According to the latest report published by the messaging application, the company banned around 14,26,000 WhatsApp accounts. These accounts were banned in the period between February 1 and February 28.
These reports are published in accordance with Rule 4(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Code of Conduct) Rules, 2021 (IT Rules, 2021). These reports contain information about the actions taken by WhatsApp.
Complaints come from users in India through WhatsApp’s complaint mechanism. Most of the actions were taken through company prevention and detection methods for violating India’s laws or WhatsApp’s Terms of Service.
In response to user generated complaints, WhatsApp banned only 19 accounts. However, a total of 194 requests were received by WhatsApp.
How WhatsApp decides which accounts to ban
In addition to responding to and taking action on user complaints through the complaint channel, WhatsApp also deploys tools and resources to prevent harmful behavior on the platform. The app claims that they are specifically focused on prevention because it is better to prevent harmful activity from happening in the first place than it is to detect it after the damage has happened.
Abuse detection operates in three phases of an account’s lifestyle: at registration, during messaging, and in response to negative feedback, which WhatsApp receives in the form of user reports and blocks. A team of analysts helps these systems evaluate edge cases and improve the effectiveness of the app over time. The number of Indian accounts banned by WhatsApp between February 1 and February 28 was done using an abuse detection approach, including further action for negative feedback received from users through the “report” feature.
The post Why WhatsApp banned over 1.4 million Indian accounts in February first appeared on BGR India.