After some iPhone 13 buyers took to Twitter to express their disappointment at not receiving their devices after placing an online order on Flipkart, the e-commerce platform on Monday said some orders were canceled by sellers “due to discrepancies”. Had gone.
Some customers also complained that their refunds on orders placed during the ongoing “Big Billion Day” sale were taking a long time. Some people also tweeted that they found fake handsets, though their claims could not be verified.
The company said in a statement that “a small fraction of orders (less than 3 percent of all orders) have been canceled due to discrepancies by vendors”.
“As a customer-centric e-commerce marketplace, we encourage sellers to prioritize customer orders and strive to keep them happy with their service,” a company spokesperson said.
Flipkart said that “around 70 per cent of all iPhone orders placed in cities including Guntur, Gorakhpur and Siliguri have been successfully delivered by sellers”.
One affected customer said in a tweet: “Booked iPhone 13 during Big Billion Day sale and eagerly waiting for delivery. The product was canceled by the seller/Flipkart without any explanation”.
Another iPhone 13 buyer said: “This order was shipped yesterday, scheduled to be delivered today. Canceled at the last minute without my consent.”
There is a rush to buy iPhones during the festive sales in the country and the iPhone 13 is one of the most popular apart from the newly launched iPhone 14 and 14 Pro.
After unveiling its next-gen products, tech giant Apple has discontinued older iPhones including the iPhone 11, 12 Mini, 13 Pro and 13 Pro Max.
The iPhone 13 order cancellations are ‘due to discrepancies’ in a Flipkart post that first appeared on BGR India.