The Brihanmumbai Municipal Corporation (BMC) has collaborated with WhatsApp to launch a WhatsApp chatbot called MyBMC Assist. This chatbot will allow the citizens of Mumbai to seek support, register complaints, apply for festival permissions, license renewals, make payments and much more. According to WhatsApp, “With this chatbot, BMC will be the first city administration in India to build a comprehensive helpline on WhatsApp to make citizen engagement more inclusive and accessible.”
The chatbot is available in Marathi and English. all you have to do is tap on this link and send a “Hello” message. After that, you will be given a list of questions from where you can choose your query and follow the rest of the instructions that appear on your screen.
Mumbai, now we are just ‘Namaste’ away!
— maazi mumbai, aapli bmc (@mybmc) 14 January 2022
The chatbot is designed to cater to “citizens, tourists and businesses”. Users can find information about their ward, nearby facilities, schools, civic services, best services, tourist places, etc. Citizens will be able to send alerts and reminders to BMC if needed.
The chatbot was launched today at an online event, attended by Maharashtra Chief Minister Uddhav Thackeray, Mumbai Mayor Kishor Pednekar and other officials.
According to a statement, Shivnath Thukral, Director, Public Policy, WhatsApp India, “Intuitive technologies like WhatsApp have contributed significantly in helping governments to deliver citizen-centric services in a simple, safe and secure manner. BMC’s custom technology solution in the form of MyBMC Assist helpline is equipped with 80+ citizen services and India’s first comprehensive city administration chatbot on WhatsApp. The chatbot is a testament to the effective and scalable, transformative power of technology used by the Mumbai city administration. We are committed to support BMC’s endeavor to create a world-class platform that ensures citizen redressal and easy access to services for all.
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