Tech giant Apple has launched its new “Shop with a Specialist over Video” feature which is a new live shopping experience for customers in the US.
“Shopping with an Expert on Video connects customers looking to buy an iPhone with a member of the retail team via a safe and secure, one-way video shopping session,” the tech giant said in a blogpost on Tuesday.
With this new feature, people can browse the latest models, explore new features, and also learn about Apple Trade In offers, carrier deals, switching to iOS, and various financing options.
“We are constantly innovating to deliver an even more personalized experience for our customers, meeting them where they are and delivering the best of Apple,” said Karen Rasmussen, Head of Retail Online, Apple.
“With Shop With a Specialist over video, our team members are excited to engage with customers and provide exceptional service as they learn which iPhone is the best fit for them,” said Rasmussen.
Customers can visit ‘apple.com/shop/buy-iphone’ to instantly connect with an Apple expert for expert advice on selecting the best iPhone model.
An Apple team member will share their screen on camera during the entire session, but will not be able to see the client.
“If customers find that a session is not available or access the page after hours, they can get in touch with an expert 24 hours a day over phone or via chat,” the company said.
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